Refund Policy

Every new account starts with a free 14-day trial. It costs nothing, needs no payment details and does not turn into a paid plan by itself: when it ends, you decide whether to buy Premium.

In the version of the app installed from Google Play, TViO sells Premium Lifetime as a one-time purchase. Google takes the payment, so refund requests go through Google Play and its refund policy (support.google.com/googleplay). If Google refunds the purchase, the Premium access linked to it is withdrawn.

If Google cannot help you, write to hello@tvio.app with your order number (it starts with GPA.) and we will look into it.

In the version of the app downloaded from our website, including Fire TV, Premium Yearly and Premium Lifetime are bought in TViO Companion and paid through Stripe. We handle refunds for these purchases ourselves.

If you are a consumer in the European Union, you can withdraw from a web purchase within 14 days of buying it, without giving a reason. We refund the full amount within 14 days of your request, using the same payment method.

Premium is digital content delivered at once. You lose the right of withdrawal only if, before paying, you expressly asked for immediate access and acknowledged that you would lose the right by doing so. That consent and acknowledgement must be recorded at checkout and confirmed to you in a durable form, such as the purchase confirmation email. Without them, the 14-day right applies in full.

To withdraw, write to hello@tvio.app with your account email and the date of purchase. A clear statement is enough, and you may also use the model withdrawal form in Annex I(B) of Directive 2011/83/EU.

Premium Yearly renews automatically every year until you cancel. You can cancel at any time from the Plan section of TViO Companion or by writing to hello@tvio.app. Cancelling stops the next renewal: you keep Premium until the end of the year you have paid for, and the account then returns to the free limits.

Outside the withdrawal period, cancelling does not refund the current year, except where the law requires it or in the case of a billing error.

If you were charged twice, charged after cancelling or charged in error in any other way, write to hello@tvio.app. Once we confirm the error, we refund the amount concerned.

Write to hello@tvio.app from your account email with the date of purchase, the plan and the transaction reference (the Stripe receipt or the Google Play order number). Please contact us before disputing a charge with your bank, as most issues are quicker to fix directly. This does not affect your right to do so.

This policy does not limit your rights as a consumer under the law of the country where you live, including the legal guarantee for digital content and services. Where the law gives you more, the law prevails.